Shipping Policy

Shipping

How soon will my order ship?

In-stock orders ship within 3–5 business days. If we give you an estimated ship date when you order, your order ships on or around that date.

How do you ship, and can I track my order?

We ship with USPS or UPS. When your order ships, we'll email you its tracking number.

How much does shipping cost?

Shipping is calculated at checkout, from your address and what's in your order. You'll see the rates before you pay.

Where do you ship?

Anywhere in the United States, to all APO/FPO addresses, and to Canada, the United Kingdom, Germany, Australia, France, Ireland, Italy, Norway and Ukraine.

Problems with a delivery

My package was lost or damaged in transit.

Under our Terms and Conditions of Sale, our responsibility ends when we hand your order to the carrier, and the risk of loss or damage passes to you at that point. If something has gone wrong, contact us at sales@dirtybastardscollective.com with your order number.

Something is missing or wrong in my order.

Tell us within 14 days of receiving it, whether it's a shortage, something extra, or a duplicate order, so we can look at correcting it or refunding it.

An item arrived defective.

If a product we make arrives defective, email us within 10 business days of receiving it, with photos and a description of the problem. Depending on the circumstances, we'll repair or replace it, or tell you how to send it back. Our products also carry a lifetime guarantee for the original purchaser; see our Repair & Warranty Policy.

Returns

Can I return something?

Yes, within 14 days of delivery, under these conditions:

• Items must be unused, undamaged, and returned with all original components.
• Returns must be approved in advance. Include a note with your order number inside the package.
• A 10% restocking fee applies to all refunds.
• Return shipping is yours. We can provide a prepaid return label, and its cost comes off the refund along with the restocking fee.
• Original shipping charges aren't refunded.
• Body armor and protective equipment can't be returned.

The full terms are in our Repair & Warranty Policy.

Contact

Questions about an order? Email sales@dirtybastardscollective.com with your order number.